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Returns & Exchanges

RETURNS & EXCHANGES POLICY

We offer a no hassle returns policy to any unused, with all original packaging. For full-priced items, you have 30 days to contact us. For sale items, you have 14 days to contact us. You will need to provide proof of purchase. In these circumstances, you will be eligible for a full refund.

What should I do if I want to return my scooter after riding it?

If you are not entirely satisfied with your scooter after riding it, you may still return your scooter to us. However, we reserve the right to make a deduction to your refund for wear and tear (for example the cost to replace the tyres). This will be calculated once we have received and inspected your scooter.

How do I return my scooter?

The first thing to do is to contact us within the first 30 days of owning your scooter. We will need proof of purchase. When we receive your information we will explain what to do next. If you live in the UK or EU, and when the scooter is packed back into its box, we will arrange our courier to collect the scooter from you. If you live outside of the UK and EU, you will have to send the scooter back to us which can be expensive.

Refund Policy

You will be eligible for a full refund of the cost of the product if you return your item unused with all original packaging intact. If you are returning your product from a country outside of the UK, you may have to cover the cost of the shipping charges.

Once I’ve returned my scooter, when will my refund be issued?

Once we receive your item, we will inspect it and notify that we have received your returned item. We will immediately notify you on the status of your refund after inspection. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 Can my shipping charges be refunded?

If the return is due to our mistake (eg. wrong colour or manufacturing fault), then the shipping charges will also be fully refunded. In the UK we offer free shipping and free returns, so you can also be eligible for a full refund. If you live outside the UK, the shipping charges may not be refunded (dependent on location and reason for return) and the cost of the return shipping will be deducted from your refund. If you are unsure, please contact us, we’re here to help.

 I have paid duty to receive my scooter, can duty be refunded?

Yes, you should be able to claim the duty back from your local customs office.