We offer a no hassle returns policy to any unused, with all original packaging. For full-priced items, you have 14 days to contact us. For sale items, you have 7 days to contact us. You will need to provide proof of purchase. In these circumstances, you will be eligible for a full refund.
The first thing to do is to contact us within the first 14 days of owning your scooter. We will need proof of purchase. When we receive your information we will explain what to do next. If you live in the UK or EU, and when the scooter is packed back into its box, we will arrange our courier to collect the scooter from you the cost of the collection will be deducted from your refund and is normally £15. If you live outside of the UK and EU, you will have to send the scooter back to us which can be expensive.
We will NOT accept returns if;
How long do I have to return my items?
If you are not entirely satisfied with your scooter after riding it, and want to return it, please contact us. You may be eligible for a partial refund, depending on the circumstances. However, we reserve the right to make a deduction to your refund for wear and tear (for example the cost to replace the tyres, and scratches under the frame). Any refund issued to a used scooter or with missing packaging is at our discretion.
To qualify for 14 day free returns your product must be in reasonable condition and have only sustained reasonable use. We fully expect that the product(s) you return may have been ridden or used during the trial period. However to receive a full refund the item(s) should not show wear to a level exceeding that which could be expected for a 14 day trial period; show any form of significant damage to the frame or components and should be returned in an acceptable level of cleanliness.
Once we receive your item, we will inspect it and notify that we have received your returned item. We will immediately notify you on the status of your refund after inspection. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
If the return is due to our mistake (eg. wrong colour or manufacturing fault), then the shipping charges will also be fully refunded. In the UK we offer free shipping and free returns, so you can also be eligible for a full refund. If you live outside the UK, the shipping charges may not be refunded (dependent on location and reason for return) and the cost of the return shipping will be deducted from your refund. If you are unsure, please contact us, we’re here to help.
Yes, you should be able to claim the duty back from your local customs office.
All products will come with a limited manufacturer warranty, most of the time this information will be with the product.
In the event that you feel you can claim under the warranty, we would ask that you email us with a description of the issue, your order number and preferably a photograph illustrating the issue.
In some cases, we may be required to contact the manufacturer for their expert opinion before a decision is made.
Frame and forks have a warranty of 5years for Mibo Scooters, 3 years for Yedoo Scooters and 2 years for another brands for the original owner. If your scooter frame or forks fail due to manufacturing and materials we will repair or replace them free of charge. This warranty is expressly limited to the repair or replacement of defective items and said repair and replacements are the sole remedies of the warranty.
The cost of shipping the product back to and from OP Scooters may not be covered. If you’re unsure, please contact us.
• Normal wear and tear
• Damage due to improper assembly or maintenance
• Damage due to the installation of incompatible parts or accessories
• Damage or failure due to accident, misuse, abuse or neglect
• Any modification to the frame, fork or components voids this warranty entirely
• If you are not the original owner
No, but the defective part will be replaced free of charge.
1) Please contact us by email at [email protected] and we will send you a warranty claim form.
2) Please fill out the OP Scooters warranty claim form in full. Photos of the damage/issue and proof of purchase must be attached.
3) Return the form and attachments to us via email ([email protected]).
4) OP Scooters will determine the defects based on the information provided, then we will require you to send back the original items.
5) After we examine the part and determine that your product is defective or faulty, your product will be replaced free of charge. Shipping costs may apply.