SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
Section 2 Delivery and returns
Delivery takes usually between 4-10working days ( exclude Saturday, Sunday)
The cost of delivery is as stated in your order.
We can usually arrange delivery between 9.00am and 5.00pm Monday to Friday. If you are unavailable to take delivery of your order then you can request that our courier leaves it in a safe place or with a neighbor. However, we regret that we can accept no responsibility for subsequent damage that may occur, once the order has been left at the delivery address.
If at a first attempt the courier fails to deliver the order then they will leave a card and it will be up to the recipient to make arrangements to receive the order from them. The courier will try to deliver the order once more free of charge, after this they will charge out at their standard rate, this will be advised by the courier at the time of arranging any subsequent deliveries.
If you wish to return your Product, please contact us at [email protected] or phone 0044 (0)7841 538 195. Please note the following –
Can I return my items?
We will NOT accept returns if;
- The item has been visibly used or worn.
- The item is marked or dirty in any way.
- The packaging has been lost, thrown away or damaged.
- The item has been damaged in return transit due to insufficient packaging.
- The item is over the 14 day returns period
How long do I have to return my items?
Here at OP Scooters, we offer a 14 day returns policy that commences upon the day you receive your goods. Within this time you can return your unused/unworn goods for refund, credit or exchange. Please note: Items that are returned after the 14 day period will be returned to you unless exceptional circumstances apply. Please note that if you are returning your item(s) for a refund you must inform us within 14 days.
My item is faulty. What do I do?
In the unfortunate event that you have received an item you believe to be faulty please check the following steps before returning your goods. We ideally need to be informed of any potential fault within 48 hours of receipt of the goods so please make sure you check over your product as soon as it is received. However you have 30 days from receipt of your item to inform us that your item is faulty.
If a manual is present please read these thoroughly to ensure correct operation of the product.
If the fault persists please email [email protected]cooters.com with a description of the fault and your order number. If you could also attach a photo of the area this could help speed up the process a great deal. Please then await further instruction in reply from a member of our sales team. Emails are usually answered within 1 working day.
Please note that failure to complete this form may result in delays when processing your return. We would also ask that you do not put any tape or labels directly on to the product packaging as this will deem the product unsaleable. Please cover the original packaging as best you can before applying any tape or labels.
How long will it take for my return to be processed?
It can take up to 7 days for your return to be processed once we have received the goods, please allow for this time period before getting in touch. When the return has been processed a member of the returns team will be in touch via phone or email to confirm the action taken. The DPD service normally takes 2-3 working days for items to get back to us; Royal Mail takes 2-4 working days to get back to us. Don’t forget that you can track the whereabouts of your parcel coming back to us via the tracking reference you were given at the drop off point.
In the event that extra payment is required for an exchange, a member of the returns team will give you a call to take payment.
If you have requested a refund please allow 72 hours from processing the return for the funds to reach your account. All refunds are credited to the original method used to place the order.
My exchange is urgent! What do I do?
We understand that sometimes an exchange may be urgent. In this case we would recommend placing another order through the website and return the other item back for a full refund.
Can I return my product under warranty?
All products will come with a limited manufacturer warranty, most of the time this information will be with the product. Please check this information as some manufacturers will ask that you contact them directly. In most cases however you would be asked to contact the retailer.
In the event that you feel you can claim under the warranty, we would ask that you email us with a description of the issue, your order number and preferably a photograph illustrating the issue.
In some cases, we may be required to contact the manufacturer for their expert opinion before a decision is made.
We may also ask that a product is returned to us for inspection and if a fault can be repaired, or damaged part replaced we are obliged to do this and return the product to you.
I need to return an item from outside the UK.
Unfortunately, we cannot offer free returns on orders outside of the UK. You would need to return your item to the returns address above at your own cost.
Your rights to return goods are protected under the Consumer Rights Act 2015 which can be found at http://www.legislation.gov.uk/ukpga/2015/15/contents
Unfortunately from time to time items may become unavailable, we will do our best to minimise this occurrence however if it should happen then we will contact you to suggest an appropriate alternative.
PRICE & PAYMENT
All prices are quoted in pounds sterling. Our prices include value-added tax, and duty unless otherwise specified. Any delivery charges are additional.
We us or Paypal, WorldPay and Klarna to collect/process transaction information.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.
- Pay in  days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: , , , , , , and the .
- Slice it: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: , the , , , , and .
- Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.
- Direct Debit: Available in Germany, Sweden, Austria and the Netherlands. Your account will be debited after shipment of the goods or tickets/ availability date of the service or in case of a subscription in accordance with the timelines communicated. You will be notified about the date(s) by email.
- Card Payments: Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.
- [PLEASE ADJUST ABOVE AND BELOW IN ACCORDANCE WITH THE PAYMENT METHODS AND MARKETS USED]
The payment methods Pay in  days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas .
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected] or mailing us at: OP Scooters 19 Monkridge / Haslemere Road, London, LND, N88DE, United Kingdom
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
If you choose a direct payment gateway to complete your purchase, then woocomerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
When I register for an account, what information do you store?
When you shop with us, you are asked to enter your name, address, email and phone number. This personal information is stored in order for us to manage your order. OP Scooters does not rent, sell, or share personal information about you, unless required to by law. OP Scooters does not store your credit card, debit card or PayPal account details on its server or systems. Payments are processed by our payment provider Worldpay and it is they who keep this information in order for us to receive your payment and issue any refunds that might be necessary. At no time does OP Scooters have access to your credit card details.
What does OP Scooters do with the information that is collected?
OP Scooters uses information for the following general purposes. 1. To fulfil your requests for products and services. 2. To improve our services. 3. To contact you. 4. To conduct research. 5. To provide anonymous reporting of customer activity for our management team.
We have physical, electronic, and procedural safeguards to protect personal information about you. We also comply fully with the UK Data Protection Act (1998) Registration No: ZA266425
Does OP Scooters store my payment details?
OP Scooters does not store your credit card, debit card or PayPal account details on its server or systems. Payments are processed by our payment provider Worldpay and it is they who keep this information in order for us to receive your payment and issue any refunds that might be necessary. At no time does OP Scooters have access to your credit card details.
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or by mail at OP Scooters
[Re: Privacy Compliance Officer]
[19 Monkridge / Haslemere Road, London, LND, N88DE, United Kingdom]